Shipping & Return Policy

At Somebody's Sister, we aim to deliver your orders safely and on time.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with shipping details.

Shipping Time
Delivery times may vary depending on your location:

  • Domestic orders: 3–7 business days
  • International orders: 7–14 business days

Please note that shipping times are estimates and may be affected by external factors such as courier delays or customs processing.

Shipping Charges
Shipping fees are calculated at checkout based on your location and order size. Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Address
Please ensure that your shipping details are correct. Somebody's Sister is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns & Exchanges Policy

We want you to love your purchase, but if something isn't right, we're here to help.

Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is returned with original packaging and tags

Non-Returnable Items
Certain items may not be eligible for return, including:

  • Sale or discounted items
  • Customized or made-to-order products
  • Items damaged due to misuse

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

Return Process
To initiate a return:

  1. Contact us at our support email with your order number
  2. Wait for return approval and instructions
  3. Ship the item back to the provided address

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds
Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Shipping charges are non-refundable, unless the return is due to our error.

Order Cancellations

Orders can only be canceled within 12 hours of placing the order. After this period, the order may already be processed and cannot be canceled.

Contact Us

For any questions regarding shipping or returns, please contact us through our website or support email.